Return and Refund Policy

At Leoclean / Bhumi Enterprise, we strive to provide quality cleaning and housekeeping products. Please read our cancellation and refund terms carefully before placing an order.

Order Cancellation by Customer

Customers may request order cancellation before the order is shipped.

To cancel an order, please contact us immediately at:

Email: bhumienterpriseleoclean@gmail.com
Phone/WhatsApp: 9726381281

Once an order has been shipped, it cannot be cancelled. In such cases, the customer may request a return only if the product is eligible under our return policy.

Order Cancellation by Bhumi Enterprise

We reserve the right to cancel an order in the following cases:

  • Product is out of stock
  • Payment failure or payment mismatch
  • Incorrect pricing or technical error
  • Incomplete or incorrect customer details
  • Suspected fraudulent transaction
  • Delivery location is not serviceable

If payment has already been received for a cancelled order, the refund will be processed as per our refund timeline.

48-Hour Satisfaction Guarantee

After using the Leoclean product, if you are not satisfied, you may raise a complaint within 48 hours of product delivery/usage. In case of a valid complaint, a product replacement or refund may be processed as per the company policy.

Conditions:

The product must have at least 80% quantity remaining.

The original bill/invoice will be mandatory.

The product must have been used according to the given usage instructions.

This guarantee will be applicable only once per customer.

The final decision regarding refund or replacement will be made after company verification and will be at the company’s discretion.

The company’s primary focus will be to provide a better-quality replacement instead of a refund, so that the customer can have a better experience next time.

Note: In cases of misuse, overuse, damage, or failure to follow the usage instructions, the refund/replacement request may be rejected.

Return Eligibility

Products can be returned only if:

  • The product is damaged during transit
  • The wrong product was delivered
  • The product is defective
  • The product is unused, unopened, and in original packaging
  • The return request is raised within 7 days of delivery

Due to the chemical and hygiene-sensitive nature of cleaning liquids and housekeeping products, opened, used, leaked after delivery, or tampered products are not eligible for return.

Non-Returnable Products

The following products are not eligible for return:

  • Opened liquid detergents
  • Used cleaning products
  • Products with broken seal
  • Products damaged due to customer mishandling
  • Customized or bulk commercial orders
  • Products returned without original packaging
  • Products without proof of purchase

Damaged, Wrong, or Defective Product

If you receive a damaged, wrong, or defective product, please contact us within 24 hours of delivery.

You must share:

  • Order number
  • Clear photos of the product
  • Clear photos of the outer packaging
  • Unboxing video
  • Description of the issue

After verification, we may offer replacement, refund, or store credit depending on the case.

Refund Process

Once your return or refund request is approved, the refund will be processed to the original payment method.

Refund timeline:

  • Prepaid Orders: 5 to 7 business days after approval
  • UPI/Card/Net Banking/Wallet Payments: As per payment gateway and bank processing timeline
  • COD Orders, if applicable: Refund will be processed via bank transfer or store credit after collecting bank details

Shipping charges, COD charges, payment gateway charges, or handling fees may not be refundable unless the issue is caused by our error.

Refund Not Received

If your refund is approved but not received within the expected timeline, please first check with your bank or payment provider. If the issue continues, contact us with your order number and payment details.

Replacement

In case of eligible damaged or wrong product claims, we may arrange a replacement at no additional cost, subject to product availability.

Contact for Cancellation, Return & Refund

Email: bhumienterpriseleoclean@gmail.com
Phone/WhatsApp: 9726381281
Business Name: Bhumi Enterprise
Brand Name: Leoclean